The Quality Manager is responsible for establishing, implementing, and directing quality control efforts to ensure products meet customer and consumer expectations. The position also establishes and maintains quality assurance standards, procedures, and controls. In addition, in this role the person works directly with manufacturing and converting to schedule and control inspection activities and to enforce requirements as specified by customers, 3rd party audit organizations and regulatory agencies.
Key Accountabilities and Responsibilities:
- Ensure plant is achieving prescribed quality standards and priorities are clearly defined.
- Provide support to Sales, Marketing and Operations to meet objectives.
- Coordinate with all departments to plan and implement recipe and product changes that will meet customer and consumer requirements in an efficient and timely manner.
- Provide directional guidance to other team members to accomplish project goals.
- Utilize and train on quality control systems for use in the facility.
- Provide prioritized opportunities for quality improvement.
- Develop relationships between all departments to determine where quality gaps may exist.
- Conduct and/or organize audits. Prioritize and resolve issues.
- Provide operations with expectations through the use of specifications and guidelines, which represent the needs of the consumer and customer.
- Provide monthly/quarterly feedback to operations of key quality data including complaint information giving direction for process improvement.
Product Safety and Compliance:
- Prepare site & lead 3rd party inspections of product safety and good manufacturing practices.
- Prepare and implement recommendations.
- Manage and ensure compliance with all required certification processes.
- Implement and administer FSC Certification program on specific products.
- Plan and conduct studies, trials, and research to determine the feasibility of opportunities for process and product development. Define associated costs/savings, process changes required and risk/benefits analysis.
- Conceive, develop, and implement improvement opportunities.
- Implement changes based on results of research, trials or studies. This requires crew training, procedures, and system upgrades.
- Seek feedback from business units and operating crews to ensure that the planning, organization, implementation and control of process/product improvement stay on track.
- Ensure the desired results are enduring and communicate post-implementation audits.
- Fully document and communicate results, conclusions, and recommendations to the business in a timely manner.
- Proactively seek out opportunities from operators, customers, consumers, industry leaders, and maintenance personnel.
- Ensure operators and all those responsible for quality are properly informed and trained on procedures for testing the product. Work with operations on a daily basis to troubleshoot operational difficulties, which may produce off-spec product and to reduce the variability of the product.
- Bachelor’s degree in Chemical or Mechanical Engineering or related field preferred.
- Minimum 7 years quality related experience in tissue industry required.
- Intermediate knowledge of Microsoft Office including Excel and Word required.
- Advanced knowledge of JD Edwards and Quality Windows, or similar system(s), preferred.
- Working knowledge of quality testing meters and gauges required.
- Strong verbal and written communication skills required.
- Technical problem solving skills and ability to lead and execute major quality projects.
Working Conditions - Essential Physical Requirements:
- Hot, dusty, noisy work environment.
- Personal Protective Equipment required in the mill environment.
- Less than 10% travel required.